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How can I browse for books?
You can find books on a common topic by browsing the AbeBooks' subjects. A list of popular categories and features are displayed in the Browse section of the homepage. You can also click [Browse] in...
View ArticleHow can I get more information about a book before I place my order?
AbeBooks provides an online marketplace for booksellers and book buyers and the means for them to interact with each other. We do not actually own books ourselves. We therefore encourage buyers and...
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Bookseller Ratings
On AbeBooks, our Bookseller Ratings are not calculated from positive and negative feedback left by buyers. Instead, our Bookseller Ratings are calculated by the fulfillment rate of the...
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I was not able to find a book. How can I add a want?
AbeBooks gives you the opportunity to add a free "Want" when you are unable find an item you are searching for. You can also add a Want to the AbeBooks system if you do a search, but find that the...
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How can I order books?
Placing an order on AbeBooks is easy and safe. Please see below for step-by-step instructions: Once you have performed a search for the item you would like to purchase click on the [Add to Basket]...
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How can I pay and what payment methods do you accept?
On AbeBooks there are a number of payment methods which you can choose from. I wish to pay with Credit Card You can pay for all orders using the following cards: Visa - MasterCard - American Express...
View ArticleHow can I send a book as a gift to another person?
On AbeBooks you may wish to place an order and have it shipped to a third party as a gift. To send an order to an alternative shipping address simply follow the step-by-step instructions below:1. Once...
View ArticleHow can I get an invoice for my order?
We understand that you may need an invoice or statement for your order. The email confirming that the bookseller has processed the order is stored in your account under [View My Emails]. As the...
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What are your shipping rates?
AbeBooks bookseller members listing on our site set their own shipping rates and times. These rates will vary depending on the location of the bookseller in relation to the buyer, the method of...
View ArticleHow can I track my order?
Thank you for ordering on AbeBooks.co.uk. Once you have placed your order successfully, we notify the bookseller. The bookseller will then update the order online or contact you via email if you are...
View ArticleHow can I contact the Bookseller?
AbeBooks provides an online marketplace for booksellers and book buyers and the means for them to interact with each other. We do not actually own books ourselves. We encourage you to communicate with...
View ArticleHow can I cancel my order?
Occasionally, you may need to cancel your order after you have placed it online. You can cancel your order before the bookseller has indicated that the book has been shipped.To cancel your order:1....
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I have not received my book – what can I do?
If you think that your book should have already arrived, please sign onto your account and check the estimated delivery date of your order.[Sign On] to your AbeBooks.co.uk account Select [View My...
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My book is not as described, damaged, wrong book – what can I do?
If the book that you have received is not as described, the incorrect item or was damaged during shipping, you can return the book to the bookseller for a refund. We recommend that you first contact...
View ArticleI have changed my mind – can I return a book?
You can request a return for any order made through AbeBooks. In fairness to the bookseller, please return the book as soon as you receive it. To initiate a return for a book:1. [Sign On] to your...
View ArticleReturns & Refunds Overview
Our booksellers strive to maintain an excellence in customer service and customer satisfaction. With that goal in mind, our booksellers guarantee the condition of every book as it is described on our...
View ArticleIs it safe to enter my credit card details online?
We can assure you that AbeBooks is a very secure place to shop. If you are paying with a credit card, our external paymnet service provider processes your payment. Our external payment service...
View ArticleHow do you make sure my personal data is kept secure?
AbeBooks respects your privacy, and recognises your concern for the way your personal information is handled and shared. We commit to ensuring your complete trust and satisfaction in the way we use...
View ArticleShipping Rates and Speeds
AbeBooks bookseller members listing on our site set their own shipping rates and times. These rates will vary depending on the location of the bookseller in relation to you, the method of shipping the...
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I do not have a credit card, how can I pay?
We understand that you may wish to pay via a method other than credit card. We would like to explain that booksellers have the option to accept other payment methods such as cheque, bank transfer,...
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Why can I not sign on to my account?
We are sorry that you are having difficulty signing on to your account. Below you can find information if you have. 1. Forgot your password? 2. Experienced problems with your e-mail address or...
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My credit card was rejected!
What does 'Credit Card Rejected' mean? On occasions you may find that your order has been cancelled due to the reason 'Credit Card Rejected'. This means that the credit card transaction was declined....
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I have not received my book – what can I do?
If you feel that your book should have already arrived, please sign onto your account and check the estimated delivery date of your order:1. [Sign On] to your AbeBooks.co.uk account2. Select [View My...
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How can I subscribe to your AbeBooks newsletter?
When you have an account on AbeBooks you are able to subscribe to our free AbeBooks Newsletters. These Newsletters provide information on bookseller sales, the latest promotions, and interesting...
View ArticleHow can I earn money with AbeBooks?
Make money with the AbeBooks.co.uk affiliate programme!With millions of books on offer, as well as a variety of resources for promotion, working with our programme is both easy and profitable.When you...
View ArticleHow can I become an AbeBooks bookseller?
Your books will be listed worldwide - just one subscription and one upload.With just one upload your titles will be listed on all AbeBooks web sites worldwide - AbeBooks.co.uk, AbeBooks.com,...
View ArticleAbeBooks Glossary
Our glossary was designed to help our visitors understand the book-related terms they may be unfamiliar with. Have fun!Our Glossary is broken up into two main sections. The first deals with Book Sizes,...
View ArticleHow can I participate in the AbeBooks community?
There are several ways in which you can participate in the AbeBooks community. For the main community page click here.Community Forums - The forums are a place for you, our community of professional...
View ArticleCustomer Service Support Times
Our Customer Service Team is available from Monday to Friday 8am - 5pm GMT and can be contacted via our online contact form. We will not be available on the following bank holidays in Germany:...
View ArticleCommon Technical Issues
I cannot find some of my orders on my tracking page.I have not received my Email confirmation for my order.The book price/shipping rate changed when I placed the item in my basket.I cannot proceed to...
View ArticleAccount Closure Request
We are very sorry that you would like to close your free AbeBooks account. We would like to take this opportunity to convince you to continue your free membership. If you would like to close your...
View ArticleAbeBooks Resolution Centre
Welcome to the AbeBooks Resolution Centre where you can find detailed help on how to resolve any issue that may occur. We always encourage our buyers and member booksellers to communicate with each...
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I cannot find some of my orders on my tracking page
If you are unable to view some of your orders on your Order Tracking Page, it is possible you will need refine the search results. On the order tracking page you can use the date range drop-down...
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I have not received my Email Confirmation for my order
If you do not receive an email confirmation after placing your order, there are several things you can do. Occasionally, automated emails are filtered by your email provider into your SPAM/Junk folder....
View ArticleThe book price/shipping rate changed when I placed the item in my basket
If you notice that the item price or the shipping rate change when placing an item into your shopping basket, this is because the bookseller recently updated the price or shipping rate and the changes...
View ArticleI cannot proceed to the checkout; I am stuck in a loop
If you find that when you try to place your order, the page keeps looping back to your shopping basket, this can be caused by your firewall or security software. To resolve this: - Add AbeBooks as an...
View ArticleHow do I change my email address?
To change your email address, simply follow the steps below:1. [Sign On] to your AbeBooks.co.uk account with your previous email address2. Click [My Account Information] under My Information on your...
View ArticleHow do I change my order details?
Should you wish to change any details of your order, such as the shipping address or payment method, you will first need to check the order status.If your order has not yet been processed by the...
View ArticleHow can I contact the bookseller about an order already placed?
Should you need to contact the bookseller about an order you have already placed you can do so via your Abebooks account as follows:1. Click [View My Orders] under My Orders on your Members Menu2. Find...
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I was not able to find a book. How can I add a want?
AbeBooks gives you the opportunity to add a free "Want" when you are unable find an item you are searching for. Our Wants system is an easy and effective automated matching process for finding books....
View ArticleSearching for Multiple Books from one Seller
Purchasing multiple books from one bookseller can help you to save postage as most booksellers have reduced postage on additional items. Most booksellers offer this automatically. From your shopping...
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Have an AbeBooks voucher?
Redeeming your VoucherYou can save on your AbeBooks.co.uk purchase by redeeming an AbeBooks voucher code that has been provided to you. To redeem your voucher: Add all books you wish to purchase to...
View ArticleIdentifying AbeBooks Emails
If you receive an unsolicited email that appears to be from AbeBooks which is requesting personal information, such as your credit card details, or that asks you to verify or confirm your AbeBooks...
View ArticleList of Common Shipping Companies
If your order has been sent by a trackable method you can check the status of delivery.Here is a list of shipping companies that are often used. United Kingdom:Royal Mail:...
View ArticleI Made a Mistake On My Order. What Can I do?
Once an order has been received by AbeBooks and forwarded to the bookseller, changes to the order cannot be made through our system.However, if the seller has not confirmed the order, you can cancel...
View ArticleWhy is there an extra charge on my credit card statement called Foreign...
This fee is charged by your credit card issuing bank, based on the terms in your credit card agreement. This fee is not charged by AbeBooks and we cannot refund it.The most common reason international...
View ArticleTransaction Tax on AbeBooks Orders
AbeBooks collects and remits tax on behalf of our customers, if required by legislation to do so during the checkout process. If you place an order that is tax applicable, an estimated tax will be...
View ArticleCustoms Requirements
This page is intended to provide information about requirements for shipments into Brazil. For tax advice related to your specific needs, please consult a tax advisor. No information on this page may...
View ArticleCovid-19 Frequently Asked Questions
Updated: October 16, 2020We know the global response to Covid-19 is impacting millions of individuals around the world, and AbeBooks remains committed to supporting our buyers and sellers. Our websites...
View ArticleAbeBooks Buyer Tax Exemption Program
This page is intended to provide general tax information. No information on this page may be considered formal tax advice. If the information provided is not sufficient, please reach out to your tax...
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